Privacy Policy
We place great importance on ensuring that the handling of personal data is transparent. This privacy policy provides information about which personal data we collect, for what purposes, and to whom we pass them on. To ensure high transparency, this privacy policy is regularly reviewed and updated.
1. Services we use
Google Ads Conversion Tracking
LinkedIn Ads
MailChimp
Meta Ads
TikTok Pixel
Google Tag Manager
WhatsApp Business Chat
Cloudflare
Amazon S3
CookieScript
Vercel
Intercom
Microsoft Clarity
2. Contact information
If you have any questions or concerns about the protection of your data by us, you can reach us at any time by email at support@beyond-tickets.com
Responsible for the data processing that takes place through this website is:
Beyond Tickets AG
Maschinengasse 12
6330 Cham
Switzerland
3. General principles
3.1 What data do we collect from you and from whom do we receive this data
Primarily, we process personal data that you provide to us or that we collect in the operation of our website. Under certain circumstances, we may also receive personal data about you from third parties. These may include the following categories:
Basic personal data (name, address, date of birth, etc.);
Contact data (mobile number, email address, etc.);
Financial data (e.g., account details);
Online identifiers (e.g., cookie identifiers, IP addresses);
Location and traffic data;
Audio and visual recordings;
Particularly sensitive data (e.g., biometric data or information about your health).
3.2 Under what circumstances do we process your data?
We treat your data confidentially and in accordance with the purposes defined in this privacy policy. We ensure a transparent and proportionate processing.
If we are exceptionally unable to comply with these principles, the data processing may still be lawful if there is a justification. Justification may include:
Your consent;
The performance of a contract or pre-contractual measures;
Our legitimate interests, provided your interests do not outweigh them.
3.3 How can you revoke your consent?
If you have granted us consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.
You may revoke your consent at any time by sending an email to the address mentioned in the imprint. Already completed data processing is not affected by this.
3.4 In which cases can we pass your data on to third parties?
a. Principle
We may be required to use the services of third parties or affiliated companies and to commission them to process your data (so-called processors). Categories of recipients include:
Accounting, fiduciary and auditing companies;
Consulting firms (legal advice, taxation, etc.);
IT service providers (web hosting, support, cloud services, website design, etc.);
Payment service providers;
Providers of tracking, conversion, and advertising services.
We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.
We may also be required to disclose your personal data to authorities.
b. Visiting our social media channels
We may have embedded links to our social media channels on our website. This is visible to you (typically through corresponding symbols). Clicking on the symbols will redirect you to our social media channels.
The social media providers will learn in this case that you accessed their platform from our website. The social media providers may use the collected data for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data and their use by the operators.
c. Data transfer abroad
In certain circumstances, in the context of processing orders, your personal data may be transmitted to companies abroad. These companies are obligated to the same extent to data protection as we are. The transmission may take place worldwide.
If the level of data protection does not match that of Switzerland, we will carry out a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g., through the new standard contractual clauses of the EU Commission or other legally mandated measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can retrieve the standard contractual clauses of the EU Commission at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_en
3.5 How long do we retain your data?
We only store personal data as long as necessary to fulfill the specific purposes for which the data was collected.
Data that we store during your visit to our website is retained for twelve months. An exception applies to analytical and tracking data that may be stored for longer.
Contract data is stored longer as we are required to do so by legal regulations. We must, in particular, retain business communications, closed contracts, and booking receipts for up to 10 years. If we no longer need such data from you to fulfill the services, the data will be blocked, and we will only use it for accounting and tax purposes.
3.6 How do we protect your data?
We will securely store your data and take all appropriate measures to protect your data from loss, access, misuse, or alteration.
Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it may be necessary for us to forward your requests to affiliated companies. Even in these cases, your data will be treated confidentially.
Within our website, we use the SSL method (Secure Socket Layer) in conjunction with the highest encryption level supported by your browser.
3.7 What rights do you have?
a. Right to information
You can request information at any time about the data we store about you. We ask you to send your request for information along with proof of identity to support@beyond-tickets.com.
You also have the right to receive your data in a commonly used file format if we process your data automatically and if:
You have granted your consent for the processing of this data; or
You have disclosed data in connection with the conclusion or execution of a contract.
We can restrict or refuse the release of information or data if this is contrary to our legal obligations, legitimate interests, or those of a third party.
The processing of your request is subject to a legal processing period of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons, or because we need further details from you. You will be informed of the extension in a timely manner, at least in textual form.
b. Deletion and correction
You can request the deletion or correction of your data at any time. We may reject the request if legal regulations require us to retain the data longer or unchanged or if a legal basis contradicts your request.
Please note that exercising your rights may conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g., premature termination of the contract or cost consequences).
c. Legal recourse
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
3.8 Changes to the privacy policy
We can change this privacy policy at any time. The changes will be published on beyond-tickets.com; you will not be informed separately.
4. Individual data processing operations
4.1 Providing the website and creating log files
What information do we receive and how do we use it?
By visiting beyond-tickets.com, certain data is automatically stored on our servers or on servers of services and products that we source and/or install for system administration, statistical, backup, or tracking purposes. This includes:
The name of your internet service provider;
Your IP address (if applicable);
The version of your browser software;
The operating system of the computer accessing the URL;
The date and time of access;
The website from which you visit the URL;
The search terms you used to find the URL.
Why are we allowed to process this data?
This data cannot be assigned to a specific person and there is no merging of this data with other data sources. The storage of log files is carried out to guarantee the functionality of the website and to ensure the security of our information technology systems. This constitutes our legitimate interest.
How can you prevent data collection?
The data is stored only as long as is necessary to achieve the purpose of its collection. Accordingly, the data will be deleted after each session is terminated. The storage of log files is necessary for the operation of the website, and you therefore do not have the option to object.
4.2 Google Ads Conversion Tracking
We use the online advertising program "Google Ads" on our website and within this framework, the conversion tracking (visit action evaluation). Google Ads Conversion Tracking is an analytical service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
If you click on an ad placed by Google, a cookie for conversion tracking is set on your device. These cookies have a limited validity, do not contain personal data, and thus do not serve personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and were redirected to this page.
The information obtained using the conversion cookie is used to create conversion statistics. Here, we learn the total number of users who clicked on one of our ads and were redirected to a page equipped with a conversion tracking tag. However, we do not receive information that allows us to identify users personally.
You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case, you may not be able to fully utilize all functions of this website. You will not be included in the conversion tracking statistics.
Furthermore, you can deactivate personalized advertising settings in Google. Instructions for this can be found at https://support.google.com/My-Ad-Center-Help/answer/12155764.
4.3 LinkedIn Ads
We use advertising services from LinkedIn on our website, a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn").
With LinkedIn Ads, we can place targeted advertisements based on users' interests and behavior. LinkedIn uses cookies and similar technologies to display ads based on your previous visits to our and other websites. This allows us to measure and optimize the effectiveness of our advertising measures.
The information collected through LinkedIn Ads is anonymous to us, meaning we do not receive personal data of individual users. However, this data is stored and processed by LinkedIn, allowing for a connection to the respective user profile and enabling LinkedIn to use the data for its own advertising purposes according to LinkedIn's privacy policy.
If you are a LinkedIn member and logged into your LinkedIn account while visiting our website, the data collected through LinkedIn Ads will be linked to your LinkedIn account.
The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising measures. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and effectiveness of this advertising.
4.4 MailChimp
For sending newsletters and email notifications, we use the MailChimp service offered by The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
If you subscribe to our newsletter, the data you provide and your email address will be transferred to MailChimp, stored, and processed. This allows us to send you regular updates, offers, and information.
By subscribing to the newsletter, your IP address and the date of subscription will be stored. This storage serves solely as proof in case a third party abuses an email address and subscribes to the newsletter without the knowledge of the rightful owner.
MailChimp offers extensive analytical capabilities regarding how the sent newsletters are opened and used. These analyses are group-related and are not used for individual evaluation by us.
The data stored at MailChimp will be deleted as soon as you unsubscribe from our newsletter. This does not affect data that is stored with us for other purposes.
MailChimp has its own privacy policies and practices that may differ from those of our website. For more information on data protection at MailChimp, please visit: https://mailchimp.com/legal/privacy/. If you have questions about the data collected by MailChimp or wish to exercise your rights regarding this data, you should contact The Rocket Science Group, LLC directly.
4.5 Meta Ads
Our website uses Meta Ads, an online advertising service from Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.). With the help of Meta Ads, we can place targeted advertisements to draw attention to our products or services.
If you visit our website, a cookie may be set on your device through Meta Ads, allowing for an analysis of your website usage. Additionally, Meta can track your user behavior across different websites and devices using this cookie and may display personalized ads based on that.
The data collected by the cookie is transmitted to Meta and stored there. This data may be linked to your Meta account (formerly Facebook account) and used by Meta for its own advertising purposes.
To generally refuse the use of cookies on your computer, you can adjust your internet browser settings to prevent future cookies from being placed on your computer or to delete already stored cookies. However, disabling cookies may cause some functions of our website to no longer function correctly.
For more information on how user data is handled by Meta Ads, please refer to Meta's privacy policy: https://www.facebook.com/privacy/policy/. If you do not wish Meta to use data for advertising purposes, you can adjust the corresponding settings in your Meta account.
4.6 TikTok Pixel
We use the TikTok Pixel on our website, an analytical tool from TikTok Pte. Ltd., 1 Keong Saik Road, Singapore 089109, Singapore ("TikTok"). With the TikTok Pixel, we can track user behavior after they have been redirected to our website by clicking on a TikTok ad. This allows us to measure the effectiveness of TikTok ads for statistical and market research purposes and optimize our advertising efforts.
The information collected by the pixel is anonymous to us, meaning we do not see the personal data of individual users. However, this data is stored and processed by TikTok, allowing a connection to the respective user profile and enabling TikTok to use the data for its own advertising purposes according to TikTok's privacy policy.
If you are a TikTok member and logged into your TikTok account while visiting our website, the data collected by the pixel will be linked to your TikTok account.
The use of TikTok Pixel serves the purpose of analyzing and optimizing the effectiveness of our advertising measures. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and effectiveness of this advertising.
4.7 Google Tag Manager
To manage website tags through an interface, we use Google Tag Manager, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Tag Manager itself (which implements the tags) is a cookie-free domain and does not process personal data. The service triggers other tags, which may collect data. Google Tag Manager does not access this data. If a deactivation is performed at the domain or cookie level, this remains for all tracking tags implemented with Google Tag Manager.
By using Google Tag Manager, scripts (so-called tags) can be automatically activated on our website, and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you are using, the subpages you visit on our website, and other interactions during your website visit.
4.8 WhatsApp Business Chat
For direct communication, we provide you the option to contact us via the "WhatsApp Business Chat". This service is provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of Meta Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you contact us via WhatsApp Business Chat, your mobile phone number and the content of your message, as well as any other data you provide, will be transmitted to and processed by WhatsApp. We receive this data and use it to respond to your inquiry.
WhatsApp uses cookies and other technologies to provide the service and facilitate communication. Your IP address may also be recorded and stored.
Please note that the use of WhatsApp Business Chat and communication through this service is subject to WhatsApp's privacy policies. We recommend that you read these policies before using the service.
4.9 Cloudflare
Cloudflare is a content delivery network (CDN) and web security platform used to accelerate websites, improve website performance, and protect against various attacks. It also provides various features and tools for privacy protection and website performance optimization. Below are some of the most common uses of Cloudflare on a webpage:
Improved website performance: By using Cloudflare, website content can be stored on servers in various geographical locations, resulting in faster content delivery for users in different regions. This helps reduce page load time and improve overall website performance.
Protection against DDoS attacks: Cloudflare employs various security measures, such as IP whitelisting and the distribution of traffic across multiple servers, to protect websites from distributed denial-of-service (DDoS) attacks.
4.10 Amazon S3
Our website uses Amazon S3, a storage service from Amazon Web Services, Inc. This service allows us to securely and efficiently store and provide content such as images, documents, and other media.
When you visit our website, certain files stored on Amazon S3 may be loaded to provide you with an optimal user experience. This may result in requests being sent to Amazon servers, whereby data such as your IP address, the browser used, and other technical information may be transmitted.
Amazon processes your data in accordance with Amazon's privacy policy. It is recommended to consult this policy for more information on how your data is used by Amazon.
4.11 CookieScript
Our website uses CookieScript, a cookie consent and compliance service from Objectis Ltd. CookieScript helps us obtain and manage the consent of our users for cookies and online tracking in compliance with legal requirements.
When you visit our website, CookieScript may collect information about your consent decisions and your interaction with the consent popup. This information is used to ensure that only the cookies and tracking technologies you have approved are activated on your device.
4.12 Vercel
Vercel is often used as a serverless hosting platform for web applications and static websites. It provides fast and reliable deployment of webpages by automatically scaling and caching static content. Vercel also supports serverless execution of backend functions, facilitating the development of serverless web applications. Many developers also use Vercel for continuous deployment (CD) and continuous integration (CI) of web projects. Through its integration with popular developer tools such as GitHub and GitLab, Vercel enables smooth and efficient deployment of code changes to websites.
4.13 Intercom
To enhance our customer service, we use Intercom, a service from Intercom R&D Unlimited Company, 2nd Floor, Stephen Court, 18–21 Saint Stephen’s Green, Dublin 2, Ireland.
Intercom enables us to communicate directly with you – for example, via a live chat on our website or through email support. In this process, personal data such as your name, email address, IP address, and the content of the communication are collected and processed. If you have a customer account with us, Intercom may link this information to your profile to streamline support.
Additionally, we use Intercom to analyze and improve our support and communication processes. Intercom uses cookies and similar technologies to analyze user behavior on our website and provide features like the chat window.
For more information on Intercom's data processing, please refer to Intercom's privacy policy: https://www.intercom.com/legal/privacy
4.14 Newsletter, event recommendations & direct marketing
If you purchase a ticket for an event through our platform or subscribe to our newsletter, we use the data you provide (e.g., name, email address, language, and purchased tickets) to send you personalized information about events and services that may be of interest to you.
Our newsletters and event recommendations may contain the following information:
References to similar or related events based on your previous ticket purchases,
Information about organizers, venues, or genres you have shown interest in, exclusive offers, discounts, or notices of new features of our platform.
To improve our mailings, we analyze based on our legitimate interest (Art. 6 para. 1 lit. f GDPR or CH DSG), whether and when you open these and which links you click on. This helps us tailor content better to your interests.
Legal bases:
The dispatch takes place either on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or – in the case of existing customer relationships – based on our legitimate interest in informing you about similar offers (Art. 6 para. 1 lit. f GDPR).
You can unsubscribe from the newsletter and other direct mailings at any time via the link at the end of each mailing or by sending a message to support@beyond-tickets.com. Your data will not be used for these purposes any further in this case.
Applicable language
If there are discrepancies between language versions of the privacy policy, the German version shall prevail.