Privacy Policy
We place great importance on ensuring that the handling of personal data is transparent. This privacy policy provides information about which personal data we collect, for what purpose, and to whom we pass it on. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.
1. Which services we use
Google Ads Conversion Tracking
LinkedIn Ads
MailChimp
Meta Ads
TikTok Pixel
Google Tag Manager
WhatsApp Business Chat
Cloudflare
Amazon S3
CookieScript
Vercel
Microsoft Clarity
2. Contact information
If you have any questions or concerns regarding the protection of your data by us, you can reach us at any time by email at support@beyond-tickets.com
Responsible for the data processing that takes place through this website is:
Beyond Tickets AG
Maschinengasse 12
6330 Cham
Switzerland
3. General Principles
3.1 What data do we collect from you and from whom do we receive this data
First and foremost, we process personal data that you transmit to us or that we collect during the operation of our website. Under certain circumstances, we may also receive personal data about you from third parties. These can be the following categories:
Personal master data (name, address, date of birth, etc.);
Contact details (mobile phone number, email address, etc.);
Financial data (e.g. bank details);
Online identifiers (e.g. cookie identifiers, IP addresses);
Location and traffic data;
Sound and image recordings;
Particularly sensitive data (e.g. biometric data or information about your health).
3.2 Under what conditions do we process your data?
We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We ensure transparent and proportionate processing.
If, exceptionally, we are not in a position to follow these principles, processing of data may still be lawful because there is a justification. In particular, the following can be considered as justification:
Your consent;
the performance of a contract or pre-contractual measures;
our legitimate interests, provided your interests do not outweigh them.
3.3 How can you withdraw your consent?
If you have given us consent to process your personal data for specific purposes, we process your data within the framework of this consent unless we have another justification.
You have the option to withdraw your consent at any time by sending an email to the address mentioned in the imprint. Data processing that has already taken place is not affected by this.
3.4 In which cases can we pass your data on to third parties?
a. Principle
We may under certain circumstances rely on the services of third parties or corporate affiliates and commission them to process your data (so-called data processors). Categories of recipients include namely:
Accounting, fiduciary and auditing firms;
Consulting firms (legal advice, taxes, etc.);
IT service providers (web hosting, support, cloud services, website design, etc.);
Payment service providers;
Providers of tracking, conversion and advertising services.
We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.
Under certain circumstances, we may also be obliged to disclose your personal data to public authorities.
b. Visiting our Social Media Channels
We may have embedded links to our social media channels on our website. This is visible to you in each case (typically via corresponding symbols). If you click on the symbols, you will be redirected to our social media channels.
In this case, the social media providers learn that you are accessing their platform from our website. The social media providers can use the data collected in this way for their own purposes. We point out that we do not receive knowledge of the content of the transmitted data and its use by the operators.
c. Transfer abroad
Under certain circumstances, your personal data may be transferred to companies abroad in the course of order processing. These companies are committed to data protection to the same extent as we are. The transfer can take place worldwide.
If the level of data protection does not correspond to that of Switzerland, we carry out a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g. by means of the EU Commission's new standard contractual clauses or other legally prescribed measures). If our risk assessment is negative, we take additional technical measures to protect your data. You can access the EU Commission's standard contractual clauses at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de
3.5 How long do we keep your data?
We store personal data only as long as is necessary to fulfill the individual purposes for which the data was collected.
Data that we store when you visit our website is kept for twelve months. An exception applies to analysis and tracking data, which may be kept longer.
We store contract data longer, because we are obliged to do so by legal regulations. In particular, we must keep business communication, concluded contracts and accounting records for up to 10 years. Insofar as we no longer need such data from you to perform the services, the data is blocked and we only use it for accounting and tax purposes.
3.6 How do we protect your data?
We will keep your data secure and take all reasonable measures to protect your data from loss, unauthorized access, misuse or modification.
Our contractual partners and employees who have access to your data are obligated to comply with data protection regulations. In some cases, it will be necessary for us to forward your inquiries to our affiliated companies. In these cases too, your data will be treated confidentially.
Within our website, we use the SSL (Secure Socket Layer) procedure in conjunction with the highest level of encryption supported by your browser in each case.
3.7 What rights do you have?
a. Right of access
You can request information about the data we have stored about you at any time. We ask you to send your request for information, along with proof of identity, to support@beyond-tickets.com.
You also have the right to receive your data in a standard file format if we process your data automatically, and if:
you have given your consent for the processing of this data; or
you have disclosed data in connection with the conclusion or execution of a contract.
We may restrict or refuse the release of information or data if this conflicts with our legal obligations, legitimate own or public interests, or the interests of a third party.
The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons, or because we need further details from you. You will be informed of the extension in good time, at least in text form.
b. Deletion and Correction
You have the option to request the deletion or correction of your data at any time. We may reject the request if legal regulations oblige us to keep the data longer or unmodified, or if a statutory permission opposes your request.
Please note that exercising your rights may, under certain circumstances, conflict with contractual agreements and have corresponding effects on contract execution (e.g. premature contract termination or cost implications).
c. Legal Remedy
If you are affected by the processing of personal data, you have the right to enforce your rights in court or file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
3.8 Changes to the Privacy Policy
We can change this privacy policy at any time. The changes will be published on beyond-tickets.com; you will not be informed about them separately.
4. Individual Data Processing Operations
4.1 Provision of the Website and Creation of Log Files
What information do we receive and how do we use it?
By visiting beyond-tickets.com, certain data is automatically saved on our servers or on servers of services and products that we obtain and / or have installed, for purposes of system administration, statistical, backup, or tracking purposes. These are:
the name of your internet service provider;
your IP address (under certain circumstances);
the version of your browser software;
the operating system of the computer used to access the URL;
the date and time of access;
the website from which you visit our URL;
the search terms you used to find the URL.
Why are we allowed to process this data?
This data cannot be assigned to a specific person and is not merged with other data sources. The storage of log files is done to guarantee the functionality of the website and to ensure the security of our information technology systems. This constitutes our legitimate interest.
How can you prevent data collection?
The data is only stored as long as necessary to achieve the purpose of its collection. Accordingly, the data is deleted at the end of each session. The storage of log files is strictly necessary for the operation of the website, therefore, you have no option to object to it.
4.2 Google Ads Conversion Tracking
We use the online advertising program "Google Ads" on our website and, in this context, conversion tracking (visit action evaluation). Google Ads Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on an ad placed by Google, a cookie for conversion tracking is placed on your terminal. These cookies have a limited validity, contain no personal data and thus do not serve personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page.
The information obtained using the conversion cookie is used to compile conversion statistics. Here we learn the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that can be used to identify users personally.
You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we point out that in this case you may not be able to use all functions of this website to their full extent. You will then not be included in the conversion tracking statistics.
Furthermore, you can deactivate personalized advertising in the advertising settings at Google. Instructions on how to do this can be found at https://support.google.com/My-Ad-Center-Help/answer/12155764.
4.3 LinkedIn Ads
We use advertising services of LinkedIn on our website, a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn").
Through LinkedIn Ads, we can display targeted advertisements based on user interests and behavior. LinkedIn uses cookies and similar technologies to display advertisements based on your previous visits to our and other websites. This allows us to measure and optimize the effectiveness of our advertising campaigns.
The information captured through LinkedIn Ads is anonymous to us, meaning we do not receive personal data of individual users. However, this data is stored and processed by LinkedIn, so that a connection to the respective user profile is possible and LinkedIn can use the data for its own advertising purposes, in accordance with the LinkedIn privacy policy.
If you are a member of LinkedIn and logged into your LinkedIn account while visiting our website, the data collected via LinkedIn Ads will be linked to your LinkedIn account.
The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising measures. Data processing takes place on the basis of our legitimate interest in targeted advertising and the analysis of the impact and efficiency of this advertising.
4.4 MailChimp
For sending newsletters and email notifications, we may use the MailChimp service offered by The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
If you sign up for our newsletter, the data you enter and your email address will be transferred to MailChimp, stored, and processed. This allows us to send you regular updates, offers, and information.
By registering for the newsletter, your IP address and the date of registration are saved. This storage serves solely as proof in the event that a third party misuses an email address and registers for the newsletter subscription without the knowledge of the authorized person.
MailChimp offers extensive analysis options on how the sent newsletters are opened and used. These analyses are group-related and are not used by us for individual evaluation.
The data stored with MailChimp is deleted as soon as you unsubscribe from our newsletter. This does not affect data that is stored with us for other purposes.
MailChimp has its own privacy policies and practices, which may differ from those of our website. For more information about data protection at MailChimp, please visit: https://mailchimp.com/legal/privacy/. If you have any questions about the data collected by MailChimp or wish to exercise your rights in relation to this data, you should contact The Rocket Science Group, LLC directly.
4.5 Meta Ads
Our website uses Meta Ads, an online advertising service of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.). With the help of Meta Ads, we can run targeted advertisements to alert users to our products or services.
When you visit our website, a cookie can be set on your end device via Meta Ads, which enables an analysis of your use of the website. In addition, Meta can use this cookie to track your usage behavior across different websites and end devices and on this basis show personalized advertisements.
The data collected by the cookie is transmitted to Meta and stored there. This data can be linked by Meta with your Meta account (formerly Facebook account) and used for own advertising purposes.
To object generally to the use of cookies on your computer, you can set your internet browser so that in the future no cookies can be stored on your computer or already stored cookies are deleted. However, disabling cookies can lead to some functions of our website no longer working properly.
Further details on the handling of user data at Meta Ads can be found in Meta's privacy policy: https://www.facebook.com/privacy/policy/. If you do not want Meta to use data for advertising purposes, you can adjust the corresponding settings in your Meta account.
4.6 TikTok Pixel
We use the TikTok Pixel on our website, an analytical tool from TikTok Pte. Ltd., 1 Keong Saik Road, Singapore 089109, Singapore ("TikTok"). Armed with the TikTok Pixel, we can track the behavior of users after they have been redirected to our website by clicking on a TikTok advertisement. This enables us to measure the effectiveness of TikTok ads for statistical and market research purposes and optimize our advertising activities.
The information gathered through the pixel is anonymous to us, meaning we do not see the personal data of individual users. However, this data is saved and processed by TikTok, making a connection to the respective user profile possible and allowing TikTok to use the data for its own advertising purposes, in accordance with the TikTok privacy policy.
If you are a member of TikTok and logged in to your TikTok account while visiting our website, the data collected via the pixel will be linked with your TikTok account.
The use of TikTok Pixel serves the purpose of analyzing and optimizing the effectiveness of our advertising campaigns. Data processing is carried out on the basis of our legitimate interest in targeted advertising and the analysis of the impact and efficiency of this advertising.
4.7 Google Tag Manager
For managing website tags via an interface, we use the Google Tag Manager, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags, which in turn may collect data under certain circumstances. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.
By using Google Tag Manager, scripts (so-called tags) can be activated automatically on our website and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you are using, the subpages of our website visited, and other interactions during your website visit.
4.8 WhatsApp Business Chat
For direct communication, we offer you the option of getting in touch with us via "WhatsApp Business Chat". This service is provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of Meta Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
When you contact us via WhatsApp Business Chat, your mobile phone number and the content of your message, as well as any other data you provide, will be transmitted to WhatsApp and processed there. We receive this data and use it to respond to your request.
WhatsApp uses cookies and other technologies to provide the service and enable communication. Your IP address can also be captured and saved.
Please note that the use of WhatsApp Business Chat and communication via this service is subject to WhatsApp's privacy policies. We recommend that you read these policies before using the service.
4.9 Cloudflare
Cloudflare is a Content Delivery Network (CDN) and web security platform used to speed up web pages, improve website performance, and protect against various attacks. It also offers various functions and tools for protecting privacy and optimizing website performance. The following are some of the most common uses of Cloudflare on a website: Improved website performance: By using Cloudflare, website content can be stored on servers in different geographical locations, resulting in faster content delivery to users in different regions. This helps reduce page loading time and improve overall website performance. Protection against DDoS attacks: Cloudflare uses various security measures, such as IP whitelisting and distributing traffic across multiple servers, to protect websites from Distributed Denial-of-Service (DDoS) attacks.
4.10 Amazon S3
Our website uses Amazon S3, a storage service from Amazon Web Services, Inc. This service allows us to store and deliver content, such as images, documents, and other media, securely and efficiently.
When you visit our website, certain files stored on Amazon S3 may be loaded to provide you with an optimal user experience. This can lead to requests being sent to Amazon servers, whereby data such as your IP address, browser used and other technical information can be transmitted.
Amazon processes your data in accordance with its privacy policies. It is recommended to consult these policies to obtain more information about the use of your data by Amazon.
4.11 CookieScript
Our website uses CookieScript, a cookie consent and compliance service from Objectis Ltd. CookieScript helps us obtain and manage our users' consent for cookies and online tracking in accordance with legal requirements.
When you visit our website, CookieScript may collect information about your consent decisions and your interaction with the consent popup. This information is used to ensure that only the cookies and tracking technologies authorized by you are activated on your device.
4.12 Vercel
Vercel is frequently used as a serverless hosting platform for web applications and static websites. It provides fast and reliable deployment of websites through automatic scaling and caching of static content. Vercel also supports serverless execution of backend functions, which simplifies the development of serverless web applications. Many developers also use Vercel for continuous deployment (CD) and continuous integration (CI) of web projects. Thanks to its integration with popular developer tools such as GitHub and GitLab, Vercel enables seamless and efficient deployment of code changes to websites.
4.13 Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, security/fraud prevention, and advertising purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
4.14 Processing of Ticket Data & Marketing
When purchasing a ticket, Beyond Tickets acts as a data processor for the organizer (controller).
Contract Performance: Your personal data will be processed to handle the order, access control, and event information.
Marketing & Information: Beyond Tickets reserves the right to use your contact details to inform you in the future about similar events and offers from our platform.
Protection of Organizer Data: This use for advertising does not apply if the respective organizer has agreed to exclusive use of the data.
You can object to the use of your data for marketing purposes at any time (via the link in every email or by writing to support@beyond-tickets.com).
Governing Language
In the event of contradictions between different language versions of the privacy policy, the German version shall always prevail.