Privacy Policy
We place great importance on ensuring transparency in handling personal data. This privacy policy provides information about what personal data we collect, for what purpose, and with whom we share it. To maintain high transparency, this privacy policy is regularly reviewed and updated.
1. Services We Use
Google Ads Conversion Tracking
Linkedin Ads
MailChimp
Meta Ads
TikTok Pixel
Google Tag Manager
WhatsApp Business Chat
Cloudflare
Amazon S3
CookieScript
Vercel
Intercom
2. Contact Information
For questions or concerns regarding the protection of your data, you can contact us at any time via email at support@beyond-tickets.com.
The entity responsible for data processing on this website is:
Beyond Tickets AG
Fabrikstrasse 5
6330 Cham
Switzerland
3. General Principles
3.1 What Data Do We Collect and From Whom Do We Receive It?
We primarily process personal data that you provide to us or that we collect when operating our website. In some cases, we also receive personal data about you from third parties. These may include the following categories:
Personal details (name, address, date of birth, etc.);
Contact details (mobile number, email address, etc.);
Financial data (e.g., account details);
Online identifiers (e.g., cookie ID, IP addresses);
Location and traffic data;
Audio and video recordings;
Special categories of personal data (e.g., biometric data or health-related information).
3.2 Under What Conditions Do We Process Your Data?
We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We ensure transparent and proportionate processing.
If, in exceptional cases, we are unable to comply with these principles, data processing may still be lawful if a justification exists. A justification may include:
Your consent;
The execution of a contract or pre-contractual measures;
Our legitimate interests, provided that your interests do not outweigh them.
3.3 How Can You Withdraw Your Consent?
If you have given us consent to process your personal data for specific purposes, we will process your data within this scope unless another justification applies.
You may withdraw your consent at any time by sending an email to the contact address listed in the imprint. Data processing that has already taken place will not be affected.
3.4 In What Cases Can We Share Your Data With Third Parties?
a. General Principles
We may rely on third-party services or affiliated companies and may engage them to process your data (so-called data processors). Categories of recipients include:
Accounting, fiduciary, and audit firms;
Consulting firms (legal advice, tax services, etc.);
IT service providers (web hosting, support, cloud services, website design, etc.);
Payment service providers;
Providers of tracking, conversion, and advertising services.
We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.
In some cases, we may also be required to disclose your personal data to authorities.
b. Visiting Our Social Media Channels
Our website may contain links to our social media channels, which are visible through corresponding icons. Clicking these icons will redirect you to our social media channels.
Social media providers will then know that you accessed their platform from our website. They may use the data collected for their own purposes. Please note that we do not receive any information about the content of the transmitted data or how it is used by social media providers.
c. Transfers Abroad
As part of order processing, your personal data may be transferred to companies abroad. These companies are required to adhere to the same data protection standards as we do. Data may be transferred worldwide.
If the level of data protection does not match that of Switzerland, we will conduct a prior risk assessment and ensure contractual protection equivalent to Swiss law (e.g., through the EU Commission’s Standard Contractual Clauses or other legally required measures). If our risk assessment is negative, we will implement additional technical measures to protect your data.
You can review the EU Commission’s Standard Contractual Clauses at the following link:
EU Standard Contractual Clauses
3.5 How Long Do We Store Your Data?
We store personal data only for as long as necessary to fulfill the purposes for which it was collected.
Data collected when you visit our website is stored for twelve months. An exception applies to analytics and tracking data, which may be stored for longer periods.
We retain contractual data for a longer period due to legal requirements. Specifically, business communications, signed contracts, and booking records must be retained for up to 10 years. Once we no longer need your data to provide our services, it is restricted and only used for accounting and tax purposes.
3.6 How Do We Protect Your Data?
We store your data securely and take all reasonable measures to protect it from loss, unauthorized access, misuse, or modification.
Our employees and contractual partners with access to your data are obligated to comply with data protection laws. In some cases, we may need to forward your requests to affiliated companies, but your data will still be treated confidentially.
On our website, we use SSL encryption to protect data transmission, ensuring the highest encryption level supported by your browser.
3.7 What Are Your Rights?
a. Right to Information
You can request information about the personal data we have stored about you at any time. Please submit your request along with proof of identity to support@beyond-tickets.com.
You also have the right to receive your data in a common format if:
You have consented to data processing; or
You provided the data in connection with a contract.
We may restrict or refuse disclosure if it conflicts with legal obligations, legitimate interests, or third-party rights. The processing time for such requests is up to 30 days but may be extended under specific circumstances.
b. Deletion and Correction
You may request the deletion or correction of your data at any time. Requests may be denied if legal obligations require us to retain or maintain the data unchanged.
Please note that exercising these rights may conflict with contractual agreements and impact service provision (e.g., early contract termination or additional costs).
c. Legal Action
If you are affected by the processing of personal data, you have the right to take legal action or file a complaint with the competent data protection authority in Switzerland:
Swiss Federal Data Protection and Information Commissioner (FDPIC)
3.8 Changes to the Privacy Policy
We may update this privacy policy at any time. Changes will be published on beyond-tickets.com, but you will not be separately notified.
4. Individual Data Processing Operations
4.1 Provision of the Website and Creation of Log Files
What Information Do We Collect and How Do We Use It?
When you visit beyond-tickets.com, certain data is automatically stored on our servers or on the servers of services and products that we use and/or have installed. This data is collected for system administration, statistical analysis, security, or tracking purposes. The collected data includes:
The name of your internet service provider;
Your IP address (if applicable);
The version of your browser software;
The operating system of the device used to access the website;
The date and time of access;
The website from which you accessed our URL;
The search terms you used to find our website.
Why Are We Allowed to Process This Data?
This data cannot be attributed to a specific individual and is not merged with other data sources. The storage of log files is necessary to ensure the functionality of the website and to maintain the security of our IT systems. This constitutes our legitimate interest in processing this data.
How Can You Prevent Data Collection?
The data is stored only as long as necessary to fulfill the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is essential for the operation of the website, meaning you cannot object to this data processing.
4.2 Google Ads Conversion Tracking
We use the online advertising program Google Ads on our website, which includes conversion tracking (visitor action analysis). Google Ads Conversion Tracking is an analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on a Google ad, a conversion tracking cookie is placed on your device. These cookies have a limited validity, do not contain personal data, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page.
The information collected through the conversion cookie is used to create conversion statistics. This allows us to see the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that allows us to personally identify users.
You can prevent cookies from being stored by selecting the appropriate settings in your browser software. However, please note that in this case, you may not be able to fully use all the functions of this website. You will also not be included in the conversion tracking statistics.
Additionally, you can disable personalized ads in your Google ad settings. Instructions can be found at:
Google Ad Settings.
4.3 LinkedIn Ads
We use LinkedIn advertising services on our website, a service provided by LinkedIn Ireland Unlimited Company (Wilton Plaza, Wilton Place, Dublin 2, Ireland; "LinkedIn").
LinkedIn Ads enables us to display targeted advertisements based on user interests and behavior. LinkedIn uses cookies and similar technologies to show advertisements based on your previous visits to our website and other websites. This allows us to measure and optimize the effectiveness of our advertising campaigns.
The information collected through LinkedIn Ads is anonymous to us, meaning we do not receive any personal data from individual users. However, this data is stored and processed by LinkedIn, which means it can be linked to your LinkedIn profile and used by LinkedIn for its own advertising purposes, in accordance with the LinkedIn Privacy Policy.
If you are a LinkedIn member and logged into your LinkedIn account while visiting our website, the data collected through LinkedIn Ads will be associated with your LinkedIn profile.
The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising campaigns. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and efficiency of such advertising.
4.4 MailChimp
We use MailChimp, a service provided by The Rocket Science Group, LLC (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA), to send newsletters and email notifications.
When you sign up for our newsletter, the data you provide, including your email address, is transmitted to, stored, and processed by MailChimp. This allows us to send you regular updates, offers, and information.
By subscribing to the newsletter, your IP address and the date of registration are also stored. This storage serves solely as proof in case a third party misuses an email address and subscribes to the newsletter without the rightful owner’s knowledge.
MailChimp provides extensive analytics on how newsletters are opened and used. These analyses are performed on a group level and are not used for individual evaluation.
The data stored by MailChimp is deleted as soon as you unsubscribe from our newsletter. This does not affect any data we store for other purposes.
MailChimp has its own privacy policies and practices, which may differ from those of our website. For more information on MailChimp's data protection, visit:
MailChimp Privacy Policy
If you have questions about the data collected by MailChimp or wish to exercise your rights regarding this data, you should contact The Rocket Science Group, LLC directly.
4.5 Meta Ads
Our website uses Meta Ads, an online advertising service from Meta Platforms, Inc. (1601 Willow Road, Menlo Park, CA 94025, USA), formerly known as Facebook, Inc. Meta Ads allows us to run targeted advertisements to promote our products or services.
When you visit our website, Meta Ads may place a cookie on your device, enabling the analysis of your website usage. Additionally, Meta can track your user behavior across different websites and devices using this cookie and display personalized ads based on this data.
The data collected by the cookie is transmitted to and stored by Meta. This data may be linked to your Meta account (formerly Facebook account) and used for Meta’s own advertising purposes.
To opt out of cookies on your device, you can adjust your browser settings to prevent future cookie storage or delete existing cookies. However, disabling cookies may result in some website features not working properly.
For more details on how Meta handles user data, please refer to Meta’s Privacy Policy:
Meta Privacy Policy
If you do not want Meta to use your data for advertising purposes, you can adjust the settings in your Meta account.
4.6 TikTok Pixel
We use the TikTok Pixel, an analytics tool from TikTok Pte. Ltd. (1 Keong Saik Road, Singapore 089109, Singapore; "TikTok"), on our website. The TikTok Pixel allows us to track user behavior after they click on a TikTok ad and are redirected to our website. This helps us measure the effectiveness of TikTok ads for statistical and market research purposes and optimize our marketing efforts.
The information collected by the pixel is anonymous to us, meaning we do not see the personal data of individual users. However, TikTok stores and processes this data, which allows for a connection to the respective user profile. TikTok may use this data for its own advertising purposes in accordance with the TikTok Privacy Policy.
If you are a TikTok member and logged into your TikTok account while visiting our website, the data collected by the pixel will be linked to your TikTok profile.
The use of the TikTok Pixel serves the purpose of analyzing and optimizing the effectiveness of our marketing campaigns. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and efficiency of such advertising.
4.7 Google Tag Manager
We use Google Tag Manager, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), to manage website tags through a central interface.
The Google Tag Manager itself does not use cookies and does not process personal data. Instead, it triggers other tags that may, under certain circumstances, collect data. Google Tag Manager does not access this data. If a deactivation has been implemented at the domain or cookie level, it remains in effect for all tracking tags implemented via Google Tag Manager.
By using Google Tag Manager, scripts (so-called tags) are automatically activated on our website, and data from your browser may be transmitted to Google. This data may include your IP address, the browser you are using, the subpages you visit on our website, and other interactions during your visit.
4.8 WhatsApp Business Chat
For direct communication, we offer you the option to contact us via WhatsApp Business Chat. This service is provided by WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland), a subsidiary of Meta Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
When you contact us via WhatsApp Business Chat, your mobile phone number, the content of your message, and any other data you provide may be transmitted to WhatsApp and processed there. We receive this data and use it to respond to your inquiry.
WhatsApp uses cookies and other technologies to provide the service and facilitate communication. In doing so, your IP address may also be collected and stored.
Please note that using WhatsApp Business Chat and communicating via this service is subject to WhatsApp’s privacy policies. We recommend reading these policies before using the service.
4.9 Cloudflare
Cloudflare is a Content Delivery Network (CDN) and web security platform used to accelerate websites, improve performance, and protect against various types of attacks. It also offers a range of features and tools for privacy protection and website performance optimization. Below are some of the most common use cases of Cloudflare on a website:
Improved Website Performance:
By using Cloudflare, website content can be cached on servers located in various geographic regions, resulting in faster content delivery for users in different locations. This helps reduce page load times and improves overall website performance.
Protection Against DDoS Attacks:
Cloudflare employs various security measures such as IP whitelisting and traffic distribution across multiple servers to protect websites from Distributed Denial-of-Service (DDoS) attacks.
4.10 Amazon S3
Our website uses Amazon S3, a storage service provided by Amazon Web Services, Inc. This service allows us to store and deliver content—such as images, documents, and other media—securely and efficiently.
When you visit our website, certain files stored on Amazon S3 may be loaded to provide you with an optimal user experience. This may result in requests being sent to Amazon servers, during which data such as your IP address, browser type, and other technical information may be transmitted.
Amazon processes your data in accordance with the Amazon Privacy Policy. We recommend reviewing these policies for more information on how your data is handled by Amazon.
4.11 CookieScript
Our website uses CookieScript, a cookie consent and compliance service provided by Objectis Ltd. CookieScript helps us to obtain and manage our users' consent for cookies and online tracking in accordance with legal requirements.
When you visit our website, CookieScript may collect information about your consent choices and your interaction with the consent pop-up. This information is used to ensure that only the cookies and tracking technologies you have authorised are activated on your device.
4.12 Vercel
Vercel is commonly used as a serverless hosting platform for web applications and static websites. It offers fast and reliable website delivery through automatic scaling and caching of static content. Vercel also supports the serverless execution of backend functions, making it easier to develop serverless web applications.
Many developers use Vercel for Continuous Deployment (CD) and Continuous Integration (CI) of web projects. Through its integration with popular developer tools such as GitHub and GitLab, Vercel enables smooth and efficient deployment of code changes to websites.
4.13 Intercom
To enhance our customer service, we use Intercom, a service provided by Intercom R&D Unlimited Company, 2nd Floor, Stephen Court, 18–21 Saint Stephen’s Green, Dublin 2, Ireland.
Intercom allows us to communicate with you directly—for example, via live chat on our website or through email support. In doing so, personal data such as your name, email address, IP address, and the content of your communication may be collected and processed. If you have a customer account with us, Intercom may link this information to your profile to provide more efficient support.
We also use Intercom to analyze and improve our support and communication processes. Intercom uses cookies and similar technologies to analyze user behavior on our website and to provide features such as the chat window.
For more information on how Intercom processes data, please refer to the Intercom Privacy Policy: https://www.intercom.com/legal/privacy
4.14 Newsletters, Event Recommendations & Direct Marketing
If you purchase a ticket for an event via our platform or sign up for our newsletter, we use the data you provide (e.g. name, email address, language, and purchased tickets) to send you personalized information about events and services that may be of interest to you.
Our newsletters and event recommendations may include:
Suggestions for similar or related events based on your previous ticket purchases,
Information about organizers, venues, or genres you have shown interest in,
Exclusive offers, discounts, or updates about new platform features.
To improve our mailings, we analyze—based on our legitimate interest (Art. 6 para. 1 lit. f GDPR or CH FADP)—whether and when you open our emails and which links you click on. This helps us tailor content to your preferences.
Legal Basis:
Emails are sent either on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or—if you are an existing customer—based on our legitimate interest in informing you about similar offers (Art. 6 para. 1 lit. f GDPR).
You can unsubscribe from our newsletter and other direct mailings at any time via the link at the end of each email or by contacting us at support@beyond-tickets.com. Your data will no longer be used for these purposes once you unsubscribe.
Relevant language
If there are conflicting language versions of the privacy policy, the German-language version always applies.
We place great importance on ensuring transparency in handling personal data. This privacy policy provides information about what personal data we collect, for what purpose, and with whom we share it. To maintain high transparency, this privacy policy is regularly reviewed and updated.
1. Services We Use
Google Ads Conversion Tracking
Linkedin Ads
MailChimp
Meta Ads
TikTok Pixel
Google Tag Manager
WhatsApp Business Chat
Cloudflare
Amazon S3
CookieScript
Vercel
Intercom
2. Contact Information
For questions or concerns regarding the protection of your data, you can contact us at any time via email at support@beyond-tickets.com.
The entity responsible for data processing on this website is:
Beyond Tickets AG
Fabrikstrasse 5
6330 Cham
Switzerland
3. General Principles
3.1 What Data Do We Collect and From Whom Do We Receive It?
We primarily process personal data that you provide to us or that we collect when operating our website. In some cases, we also receive personal data about you from third parties. These may include the following categories:
Personal details (name, address, date of birth, etc.);
Contact details (mobile number, email address, etc.);
Financial data (e.g., account details);
Online identifiers (e.g., cookie ID, IP addresses);
Location and traffic data;
Audio and video recordings;
Special categories of personal data (e.g., biometric data or health-related information).
3.2 Under What Conditions Do We Process Your Data?
We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We ensure transparent and proportionate processing.
If, in exceptional cases, we are unable to comply with these principles, data processing may still be lawful if a justification exists. A justification may include:
Your consent;
The execution of a contract or pre-contractual measures;
Our legitimate interests, provided that your interests do not outweigh them.
3.3 How Can You Withdraw Your Consent?
If you have given us consent to process your personal data for specific purposes, we will process your data within this scope unless another justification applies.
You may withdraw your consent at any time by sending an email to the contact address listed in the imprint. Data processing that has already taken place will not be affected.
3.4 In What Cases Can We Share Your Data With Third Parties?
a. General Principles
We may rely on third-party services or affiliated companies and may engage them to process your data (so-called data processors). Categories of recipients include:
Accounting, fiduciary, and audit firms;
Consulting firms (legal advice, tax services, etc.);
IT service providers (web hosting, support, cloud services, website design, etc.);
Payment service providers;
Providers of tracking, conversion, and advertising services.
We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.
In some cases, we may also be required to disclose your personal data to authorities.
b. Visiting Our Social Media Channels
Our website may contain links to our social media channels, which are visible through corresponding icons. Clicking these icons will redirect you to our social media channels.
Social media providers will then know that you accessed their platform from our website. They may use the data collected for their own purposes. Please note that we do not receive any information about the content of the transmitted data or how it is used by social media providers.
c. Transfers Abroad
As part of order processing, your personal data may be transferred to companies abroad. These companies are required to adhere to the same data protection standards as we do. Data may be transferred worldwide.
If the level of data protection does not match that of Switzerland, we will conduct a prior risk assessment and ensure contractual protection equivalent to Swiss law (e.g., through the EU Commission’s Standard Contractual Clauses or other legally required measures). If our risk assessment is negative, we will implement additional technical measures to protect your data.
You can review the EU Commission’s Standard Contractual Clauses at the following link:
EU Standard Contractual Clauses
3.5 How Long Do We Store Your Data?
We store personal data only for as long as necessary to fulfill the purposes for which it was collected.
Data collected when you visit our website is stored for twelve months. An exception applies to analytics and tracking data, which may be stored for longer periods.
We retain contractual data for a longer period due to legal requirements. Specifically, business communications, signed contracts, and booking records must be retained for up to 10 years. Once we no longer need your data to provide our services, it is restricted and only used for accounting and tax purposes.
3.6 How Do We Protect Your Data?
We store your data securely and take all reasonable measures to protect it from loss, unauthorized access, misuse, or modification.
Our employees and contractual partners with access to your data are obligated to comply with data protection laws. In some cases, we may need to forward your requests to affiliated companies, but your data will still be treated confidentially.
On our website, we use SSL encryption to protect data transmission, ensuring the highest encryption level supported by your browser.
3.7 What Are Your Rights?
a. Right to Information
You can request information about the personal data we have stored about you at any time. Please submit your request along with proof of identity to support@beyond-tickets.com.
You also have the right to receive your data in a common format if:
You have consented to data processing; or
You provided the data in connection with a contract.
We may restrict or refuse disclosure if it conflicts with legal obligations, legitimate interests, or third-party rights. The processing time for such requests is up to 30 days but may be extended under specific circumstances.
b. Deletion and Correction
You may request the deletion or correction of your data at any time. Requests may be denied if legal obligations require us to retain or maintain the data unchanged.
Please note that exercising these rights may conflict with contractual agreements and impact service provision (e.g., early contract termination or additional costs).
c. Legal Action
If you are affected by the processing of personal data, you have the right to take legal action or file a complaint with the competent data protection authority in Switzerland:
Swiss Federal Data Protection and Information Commissioner (FDPIC)
3.8 Changes to the Privacy Policy
We may update this privacy policy at any time. Changes will be published on beyond-tickets.com, but you will not be separately notified.
4. Individual Data Processing Operations
4.1 Provision of the Website and Creation of Log Files
What Information Do We Collect and How Do We Use It?
When you visit beyond-tickets.com, certain data is automatically stored on our servers or on the servers of services and products that we use and/or have installed. This data is collected for system administration, statistical analysis, security, or tracking purposes. The collected data includes:
The name of your internet service provider;
Your IP address (if applicable);
The version of your browser software;
The operating system of the device used to access the website;
The date and time of access;
The website from which you accessed our URL;
The search terms you used to find our website.
Why Are We Allowed to Process This Data?
This data cannot be attributed to a specific individual and is not merged with other data sources. The storage of log files is necessary to ensure the functionality of the website and to maintain the security of our IT systems. This constitutes our legitimate interest in processing this data.
How Can You Prevent Data Collection?
The data is stored only as long as necessary to fulfill the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is essential for the operation of the website, meaning you cannot object to this data processing.
4.2 Google Ads Conversion Tracking
We use the online advertising program Google Ads on our website, which includes conversion tracking (visitor action analysis). Google Ads Conversion Tracking is an analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on a Google ad, a conversion tracking cookie is placed on your device. These cookies have a limited validity, do not contain personal data, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page.
The information collected through the conversion cookie is used to create conversion statistics. This allows us to see the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that allows us to personally identify users.
You can prevent cookies from being stored by selecting the appropriate settings in your browser software. However, please note that in this case, you may not be able to fully use all the functions of this website. You will also not be included in the conversion tracking statistics.
Additionally, you can disable personalized ads in your Google ad settings. Instructions can be found at:
Google Ad Settings.
4.3 LinkedIn Ads
We use LinkedIn advertising services on our website, a service provided by LinkedIn Ireland Unlimited Company (Wilton Plaza, Wilton Place, Dublin 2, Ireland; "LinkedIn").
LinkedIn Ads enables us to display targeted advertisements based on user interests and behavior. LinkedIn uses cookies and similar technologies to show advertisements based on your previous visits to our website and other websites. This allows us to measure and optimize the effectiveness of our advertising campaigns.
The information collected through LinkedIn Ads is anonymous to us, meaning we do not receive any personal data from individual users. However, this data is stored and processed by LinkedIn, which means it can be linked to your LinkedIn profile and used by LinkedIn for its own advertising purposes, in accordance with the LinkedIn Privacy Policy.
If you are a LinkedIn member and logged into your LinkedIn account while visiting our website, the data collected through LinkedIn Ads will be associated with your LinkedIn profile.
The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising campaigns. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and efficiency of such advertising.
4.4 MailChimp
We use MailChimp, a service provided by The Rocket Science Group, LLC (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA), to send newsletters and email notifications.
When you sign up for our newsletter, the data you provide, including your email address, is transmitted to, stored, and processed by MailChimp. This allows us to send you regular updates, offers, and information.
By subscribing to the newsletter, your IP address and the date of registration are also stored. This storage serves solely as proof in case a third party misuses an email address and subscribes to the newsletter without the rightful owner’s knowledge.
MailChimp provides extensive analytics on how newsletters are opened and used. These analyses are performed on a group level and are not used for individual evaluation.
The data stored by MailChimp is deleted as soon as you unsubscribe from our newsletter. This does not affect any data we store for other purposes.
MailChimp has its own privacy policies and practices, which may differ from those of our website. For more information on MailChimp's data protection, visit:
MailChimp Privacy Policy
If you have questions about the data collected by MailChimp or wish to exercise your rights regarding this data, you should contact The Rocket Science Group, LLC directly.
4.5 Meta Ads
Our website uses Meta Ads, an online advertising service from Meta Platforms, Inc. (1601 Willow Road, Menlo Park, CA 94025, USA), formerly known as Facebook, Inc. Meta Ads allows us to run targeted advertisements to promote our products or services.
When you visit our website, Meta Ads may place a cookie on your device, enabling the analysis of your website usage. Additionally, Meta can track your user behavior across different websites and devices using this cookie and display personalized ads based on this data.
The data collected by the cookie is transmitted to and stored by Meta. This data may be linked to your Meta account (formerly Facebook account) and used for Meta’s own advertising purposes.
To opt out of cookies on your device, you can adjust your browser settings to prevent future cookie storage or delete existing cookies. However, disabling cookies may result in some website features not working properly.
For more details on how Meta handles user data, please refer to Meta’s Privacy Policy:
Meta Privacy Policy
If you do not want Meta to use your data for advertising purposes, you can adjust the settings in your Meta account.
4.6 TikTok Pixel
We use the TikTok Pixel, an analytics tool from TikTok Pte. Ltd. (1 Keong Saik Road, Singapore 089109, Singapore; "TikTok"), on our website. The TikTok Pixel allows us to track user behavior after they click on a TikTok ad and are redirected to our website. This helps us measure the effectiveness of TikTok ads for statistical and market research purposes and optimize our marketing efforts.
The information collected by the pixel is anonymous to us, meaning we do not see the personal data of individual users. However, TikTok stores and processes this data, which allows for a connection to the respective user profile. TikTok may use this data for its own advertising purposes in accordance with the TikTok Privacy Policy.
If you are a TikTok member and logged into your TikTok account while visiting our website, the data collected by the pixel will be linked to your TikTok profile.
The use of the TikTok Pixel serves the purpose of analyzing and optimizing the effectiveness of our marketing campaigns. The data processing is based on our legitimate interest in targeted advertising and the analysis of the impact and efficiency of such advertising.
4.7 Google Tag Manager
We use Google Tag Manager, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), to manage website tags through a central interface.
The Google Tag Manager itself does not use cookies and does not process personal data. Instead, it triggers other tags that may, under certain circumstances, collect data. Google Tag Manager does not access this data. If a deactivation has been implemented at the domain or cookie level, it remains in effect for all tracking tags implemented via Google Tag Manager.
By using Google Tag Manager, scripts (so-called tags) are automatically activated on our website, and data from your browser may be transmitted to Google. This data may include your IP address, the browser you are using, the subpages you visit on our website, and other interactions during your visit.
4.8 WhatsApp Business Chat
For direct communication, we offer you the option to contact us via WhatsApp Business Chat. This service is provided by WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland), a subsidiary of Meta Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
When you contact us via WhatsApp Business Chat, your mobile phone number, the content of your message, and any other data you provide may be transmitted to WhatsApp and processed there. We receive this data and use it to respond to your inquiry.
WhatsApp uses cookies and other technologies to provide the service and facilitate communication. In doing so, your IP address may also be collected and stored.
Please note that using WhatsApp Business Chat and communicating via this service is subject to WhatsApp’s privacy policies. We recommend reading these policies before using the service.
4.9 Cloudflare
Cloudflare is a Content Delivery Network (CDN) and web security platform used to accelerate websites, improve performance, and protect against various types of attacks. It also offers a range of features and tools for privacy protection and website performance optimization. Below are some of the most common use cases of Cloudflare on a website:
Improved Website Performance:
By using Cloudflare, website content can be cached on servers located in various geographic regions, resulting in faster content delivery for users in different locations. This helps reduce page load times and improves overall website performance.
Protection Against DDoS Attacks:
Cloudflare employs various security measures such as IP whitelisting and traffic distribution across multiple servers to protect websites from Distributed Denial-of-Service (DDoS) attacks.
4.10 Amazon S3
Our website uses Amazon S3, a storage service provided by Amazon Web Services, Inc. This service allows us to store and deliver content—such as images, documents, and other media—securely and efficiently.
When you visit our website, certain files stored on Amazon S3 may be loaded to provide you with an optimal user experience. This may result in requests being sent to Amazon servers, during which data such as your IP address, browser type, and other technical information may be transmitted.
Amazon processes your data in accordance with the Amazon Privacy Policy. We recommend reviewing these policies for more information on how your data is handled by Amazon.
4.11 CookieScript
Our website uses CookieScript, a cookie consent and compliance service provided by Objectis Ltd. CookieScript helps us to obtain and manage our users' consent for cookies and online tracking in accordance with legal requirements.
When you visit our website, CookieScript may collect information about your consent choices and your interaction with the consent pop-up. This information is used to ensure that only the cookies and tracking technologies you have authorised are activated on your device.
4.12 Vercel
Vercel is commonly used as a serverless hosting platform for web applications and static websites. It offers fast and reliable website delivery through automatic scaling and caching of static content. Vercel also supports the serverless execution of backend functions, making it easier to develop serverless web applications.
Many developers use Vercel for Continuous Deployment (CD) and Continuous Integration (CI) of web projects. Through its integration with popular developer tools such as GitHub and GitLab, Vercel enables smooth and efficient deployment of code changes to websites.
4.13 Intercom
To enhance our customer service, we use Intercom, a service provided by Intercom R&D Unlimited Company, 2nd Floor, Stephen Court, 18–21 Saint Stephen’s Green, Dublin 2, Ireland.
Intercom allows us to communicate with you directly—for example, via live chat on our website or through email support. In doing so, personal data such as your name, email address, IP address, and the content of your communication may be collected and processed. If you have a customer account with us, Intercom may link this information to your profile to provide more efficient support.
We also use Intercom to analyze and improve our support and communication processes. Intercom uses cookies and similar technologies to analyze user behavior on our website and to provide features such as the chat window.
For more information on how Intercom processes data, please refer to the Intercom Privacy Policy: https://www.intercom.com/legal/privacy
4.14 Newsletters, Event Recommendations & Direct Marketing
If you purchase a ticket for an event via our platform or sign up for our newsletter, we use the data you provide (e.g. name, email address, language, and purchased tickets) to send you personalized information about events and services that may be of interest to you.
Our newsletters and event recommendations may include:
Suggestions for similar or related events based on your previous ticket purchases,
Information about organizers, venues, or genres you have shown interest in,
Exclusive offers, discounts, or updates about new platform features.
To improve our mailings, we analyze—based on our legitimate interest (Art. 6 para. 1 lit. f GDPR or CH FADP)—whether and when you open our emails and which links you click on. This helps us tailor content to your preferences.
Legal Basis:
Emails are sent either on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or—if you are an existing customer—based on our legitimate interest in informing you about similar offers (Art. 6 para. 1 lit. f GDPR).
You can unsubscribe from our newsletter and other direct mailings at any time via the link at the end of each email or by contacting us at support@beyond-tickets.com. Your data will no longer be used for these purposes once you unsubscribe.
Relevant language
If there are conflicting language versions of the privacy policy, the German-language version always applies.