FAQ - Ticket Buyers
All
Ticket
Event
Order
Ticket insurance
Cancellations
Data protection
I forgot the ticket at home, what should I do?
Ticket
Do I have to bring the ticket to the event?
Ticket
Do I need to print my ticket?
Ticket
Why is the price printed on the ticket lower than the selling price?
Ticket
I lost my ticket.
Ticket
Can I cancel my tickets?
Ticket
Where can I find my tickets?
Ticket
How do I subscribe to or unsubscribe from the newsletter?
Privacy
Will my payment information be stored?
Privacy
Are my data safe with Beyond Tickets?
Privacy
Where can I find information about data protection and how can I obtain information?
Privacy
I did not receive any mail after the order.
Order
Was my order successful?
Order
What can I do if the email address of my order contains a typo?
Order
Why do I have to provide my email address?
Order
How do I get a confirmation for my ticket purchase?
Order
What is the 3D-Secure code and why is it requested?
Order
Why is only "1" ticket selectable?
Order
What does "Currently unavailable" mean?
Order
What do I have to pay a service fee for?
Order
When will I receive my tickets?
Order
What payment methods does Beyond Tickets offer?
Order
Why do I have to provide all contact details when I want to buy a ticket?
Order
Who can I contact if I have questions about the event?
Event
May I take a camera to the event?
Event
Are my underage children allowed to attend an event?
Event
How long does the event last?
Event
Where can I find the address of the event?
Event
Why is the service fee not refunded to me in case of an event cancellation?
Cancellations
The event has been postponed. However, I am unable to attend the alternative date. Will I get my money back?
Cancellations
My event has been postponed to an unknown date, what should I do?
Cancellations
My credit card has expired/inactive, how do I get the refund?
Cancellations
When will I receive a refund for canceled events?
Cancellations
My event has been canceled, what should I do?
Cancellations
Are my tickets valid for the rescheduled date?
Cancellations
FAQ - Ticket Buyers
All
Ticket
Event
Order
Ticket insurance
Cancellations
Data protection
I forgot the ticket at home, what should I do?
Ticket
Do I have to bring the ticket to the event?
Ticket
Do I need to print my ticket?
Ticket
Why is the price printed on the ticket lower than the selling price?
Ticket
I lost my ticket.
Ticket
Can I cancel my tickets?
Ticket
Where can I find my tickets?
Ticket
How do I subscribe to or unsubscribe from the newsletter?
Privacy
Will my payment information be stored?
Privacy
Are my data safe with Beyond Tickets?
Privacy
Where can I find information about data protection and how can I obtain information?
Privacy
I did not receive any mail after the order.
Order
Was my order successful?
Order
What can I do if the email address of my order contains a typo?
Order
Why do I have to provide my email address?
Order
How do I get a confirmation for my ticket purchase?
Order
What is the 3D-Secure code and why is it requested?
Order
Why is only "1" ticket selectable?
Order
What does "Currently unavailable" mean?
Order
What do I have to pay a service fee for?
Order
When will I receive my tickets?
Order
What payment methods does Beyond Tickets offer?
Order
Why do I have to provide all contact details when I want to buy a ticket?
Order
Who can I contact if I have questions about the event?
Event
May I take a camera to the event?
Event
Are my underage children allowed to attend an event?
Event
How long does the event last?
Event
Where can I find the address of the event?
Event
Why is the service fee not refunded to me in case of an event cancellation?
Cancellations
The event has been postponed. However, I am unable to attend the alternative date. Will I get my money back?
Cancellations
My event has been postponed to an unknown date, what should I do?
Cancellations
My credit card has expired/inactive, how do I get the refund?
Cancellations
When will I receive a refund for canceled events?
Cancellations
My event has been canceled, what should I do?
Cancellations
Are my tickets valid for the rescheduled date?
Cancellations