FAQ - Ticket Buyers
All
Ticket
Event
Order
Cancellations
Data protection
I forgot the ticket at home, what should I do?
Ticket
Do I have to bring the ticket to the event?
Ticket
Do I need to print my ticket?
Ticket
Why is the price printed on the ticket lower than the selling price?
Ticket
I lost my ticket.
Ticket
Can I cancel my tickets?
Ticket
Where can I find my tickets?
Ticket
I did not receive any mail after the order.
Order
Was my order successful?
Order
What can I do if the email address of my order contains a typo?
Order
Why do I have to provide my email address?
Order
How do I get a confirmation for my ticket purchase?
Order
What is the 3D Secure code and why is it requested?
Order
Why is only "1" ticket selectable?
Order
What does "Currently unavailable" mean?
Order
What do I have to pay a service fee for?
Order
When will I receive my tickets?
Order
What payment methods does Beyond Tickets offer?
Order
Why do I have to provide all contact details when I want to buy a ticket?
Order
Who can I contact if I have questions about the event?
Event
May I take a camera to the event?
Event
Are my underage children allowed to attend an event?
Event
How long does the event last?
Event
Where can I find the address of the event?
Event
How do I subscribe to or unsubscribe from the newsletter?
Data protection
Will my payment information be stored?
Data protection
Are my data safe with Beyond Tickets?
Data protection
Where can I find information about data protection and how can I obtain information?
Data protection
Why is the service fee not refunded to me in case of an event cancellation?
Cancellations
The event has been postponed. However, I am unable to attend the alternative date. Will I get my money back?
Cancellations
My event has been postponed to an unknown date, what should I do?
Cancellations
My credit card has expired/inactive, how do I get the refund?
Cancellations
When will I receive a refund for canceled events?
Cancellations
My event has been canceled, what should I do?
Cancellations
Are my tickets valid for the rescheduled date?
Cancellations
FAQ - Ticket Buyers
All
Ticket
Event
Order
Cancellations
Data protection
I forgot the ticket at home, what should I do?
Ticket
Do I have to bring the ticket to the event?
Ticket
Do I need to print my ticket?
Ticket
Why is the price printed on the ticket lower than the selling price?
Ticket
I lost my ticket.
Ticket
Can I cancel my tickets?
Ticket
Where can I find my tickets?
Ticket
I did not receive any mail after the order.
Order
Was my order successful?
Order
What can I do if the email address of my order contains a typo?
Order
Why do I have to provide my email address?
Order
How do I get a confirmation for my ticket purchase?
Order
What is the 3D Secure code and why is it requested?
Order
Why is only "1" ticket selectable?
Order
What does "Currently unavailable" mean?
Order
What do I have to pay a service fee for?
Order
When will I receive my tickets?
Order
What payment methods does Beyond Tickets offer?
Order
Why do I have to provide all contact details when I want to buy a ticket?
Order
Who can I contact if I have questions about the event?
Event
May I take a camera to the event?
Event
Are my underage children allowed to attend an event?
Event
How long does the event last?
Event
Where can I find the address of the event?
Event
How do I subscribe to or unsubscribe from the newsletter?
Data protection
Will my payment information be stored?
Data protection
Are my data safe with Beyond Tickets?
Data protection
Where can I find information about data protection and how can I obtain information?
Data protection
Why is the service fee not refunded to me in case of an event cancellation?
Cancellations
The event has been postponed. However, I am unable to attend the alternative date. Will I get my money back?
Cancellations
My event has been postponed to an unknown date, what should I do?
Cancellations
My credit card has expired/inactive, how do I get the refund?
Cancellations
When will I receive a refund for canceled events?
Cancellations
My event has been canceled, what should I do?
Cancellations
Are my tickets valid for the rescheduled date?
Cancellations