FAQ - Organizer
All
Ticket
Marketing
Finances
Event
Entry
Account
Cancellations
How do I resend a lost ticket to a customer?
Ticket
Can I cancel tickets?
Ticket
Are the tickets personalized?
Ticket
Can I export my customer data?
Marketing
Why can I no longer change a promo code?
Marketing
How do I create a promo code?
Marketing
May I use my guests' data for advertising purposes?
Marketing
Where can I find my guests' data?
Marketing
When will I receive my ticket revenue?
Finances
How long does the KYC process take?
Finances
Why do I have to fill out a KYC?
Finances
How do I change my organization's bank details?
Finances
Why do I have to provide an IBAN and my bank details?
Finances
Is it possible to display the ticket price excluding VAT?
Finances
Do I have to pay fees to Suisa/GEMA at music events?
Finances
Are payment fees deducted from my earnings?
Finances
How much do Beyond Tickets cost?
Finances
Can I determine a sales start/end?
Event
Can I change the language of my ticket shop?
Event
Where can I find the link to my ticket shop?
Event
How do I change the color of my ticket shop?
Event
How can I edit an event?
Event
How can I pause/stop the sale?
Event
How can I embed the ticket shop on my website?
Event
When will the event be published?
Event
How can I set different price levels?
Event
How quickly can I set up an event and sell tickets?
Event
How do I create free tickets?
Event
Can I view live data of my ticket sales?
Event
How can I move an event?
Event
What are ticket categories?
Event
How do I create a ticket category?
Event
How do I create an event?
Event
What is the Easy Check-In function?
Admission
Does the admission staff have access to my account?
Admission
When does the scan app sync with other devices?
Admission
Can I also work offline with the scan app?
Admission
How is the validity of the tickets checked?
Admission
Where can I find the Beyond Tickets Entry App?
Admission
Which devices can be used for entry and ticket scanning?
Admission
How can I check tickets at the entrance?
Admission
I have forgotten my password
Account
How can I change my password?
Account
What information do I need to provide as an organizer?
Account
How do I choose a different organization?
Account
How can I create a new organization?
Account
How can I invite my teammates?
Account
What is an organization?
Account
How do refunds work?
Cancellations
How can I cancel an event?
Cancellations
FAQ - Organizer
All
Ticket
Marketing
Finances
Event
Entry
Account
Cancellations
How do I resend a lost ticket to a customer?
Ticket
Can I cancel tickets?
Ticket
Are the tickets personalized?
Ticket
Can I export my customer data?
Marketing
Why can I no longer change a promo code?
Marketing
How do I create a promo code?
Marketing
May I use my guests' data for advertising purposes?
Marketing
Where can I find my guests' data?
Marketing
When will I receive my ticket revenue?
Finances
How long does the KYC process take?
Finances
Why do I have to fill out a KYC?
Finances
How do I change my organization's bank details?
Finances
Why do I have to provide an IBAN and my bank details?
Finances
Is it possible to display the ticket price excluding VAT?
Finances
Do I have to pay fees to Suisa/GEMA at music events?
Finances
Are payment fees deducted from my earnings?
Finances
How much do Beyond Tickets cost?
Finances
Can I determine a sales start/end?
Event
Can I change the language of my ticket shop?
Event
Where can I find the link to my ticket shop?
Event
How do I change the color of my ticket shop?
Event
How can I edit an event?
Event
How can I pause/stop the sale?
Event
How can I embed the ticket shop on my website?
Event
When will the event be published?
Event
How can I set different price levels?
Event
How quickly can I set up an event and sell tickets?
Event
How do I create free tickets?
Event
Can I view live data of my ticket sales?
Event
How can I move an event?
Event
What are ticket categories?
Event
How do I create a ticket category?
Event
How do I create an event?
Event
What is the Easy Check-In function?
Admission
Does the admission staff have access to my account?
Admission
When does the scan app sync with other devices?
Admission
Can I also work offline with the scan app?
Admission
How is the validity of the tickets checked?
Admission
Where can I find the Beyond Tickets Entry App?
Admission
Which devices can be used for entry and ticket scanning?
Admission
How can I check tickets at the entrance?
Admission
I have forgotten my password
Account
How can I change my password?
Account
What information do I need to provide as an organizer?
Account
How do I choose a different organization?
Account
How can I create a new organization?
Account
How can I invite my teammates?
Account
What is an organization?
Account
How do refunds work?
Cancellations
How can I cancel an event?
Cancellations