FAQ - Organizer
All
Ticket
Marketing
Finances
Event
Entry
Account
Cancellations
How do I resend a lost ticket to a customer?
Ticket
Can I cancel tickets?
Ticket
Are the tickets personalized?
Ticket
Can I export my customer data?
Marketing
Why can I no longer change a promo code?
Marketing
How do I create a promo code?
Marketing
May I use my guests' data for advertising purposes?
Marketing
Where can I find my guests' data?
Marketing
When will I receive my ticket revenue?
Finances
How long does the KYC process take?
Finances
Why do I have to fill out a KYC?
Finances
How do I change my organization's bank details?
Finances
Why do I have to provide an IBAN and my bank details?
Finances
Is it possible to display the ticket price excluding VAT?
Finances
Do I have to pay fees to Suisa/GEMA at music events?
Finances
Are payment fees deducted from my earnings?
Finances
How much do Beyond Tickets cost?
Finances
What is the checkout flow?
Event
What are access codes and how do I use them?
Event
Can I determine a sales start/end?
Event
Can I change the language of my ticket shop?
Event
Where can I find the link to my ticket shop?
Event
How do I change the color of my ticket shop?
Event
How can I edit an event?
Event
How can I pause/stop the sale?
Event
How can I embed the ticket shop on my website?
Event
When will the event be published?
Event
How can I set different price levels?
Event
How quickly can I set up an event and sell tickets?
Event
How do I create free tickets?
Event
Can I view live data of my ticket sales?
Event
How can I move an event?
Event
What are ticket categories?
Event
How do I create a ticket category?
Event
How do I create an event?
Event
What is the Easy Check-In function?
Admission
Does the admission staff have access to my account?
Admission
When does the scan app sync with other devices?
Admission
Can I also work offline with the scan app?
Admission
How is the validity of the tickets checked?
Admission
Where can I find the Beyond Tickets Entry App?
Admission
Which devices can be used for entry and ticket scanning?
Admission
How can I check tickets at the entrance?
Admission
I have forgotten my password
Account
How can I change my password?
Account
What information do I need to provide as an organizer?
Account
How do I choose a different organization?
Account
How can I create a new organization?
Account
How can I invite my teammates?
Account
What is an organization?
Account
How do refunds work?
Cancellations
How can I cancel an event?
Cancellations
FAQ - Organizer
All
Ticket
Marketing
Finances
Event
Entry
Account
Cancellations
How do I resend a lost ticket to a customer?
Ticket
Can I cancel tickets?
Ticket
Are the tickets personalized?
Ticket
Can I export my customer data?
Marketing
Why can I no longer change a promo code?
Marketing
How do I create a promo code?
Marketing
May I use my guests' data for advertising purposes?
Marketing
Where can I find my guests' data?
Marketing
When will I receive my ticket revenue?
Finances
How long does the KYC process take?
Finances
Why do I have to fill out a KYC?
Finances
How do I change my organization's bank details?
Finances
Why do I have to provide an IBAN and my bank details?
Finances
Is it possible to display the ticket price excluding VAT?
Finances
Do I have to pay fees to Suisa/GEMA at music events?
Finances
Are payment fees deducted from my earnings?
Finances
How much do Beyond Tickets cost?
Finances
What is the checkout flow?
Event
What are access codes and how do I use them?
Event
Can I determine a sales start/end?
Event
Can I change the language of my ticket shop?
Event
Where can I find the link to my ticket shop?
Event
How do I change the color of my ticket shop?
Event
How can I edit an event?
Event
How can I pause/stop the sale?
Event
How can I embed the ticket shop on my website?
Event
When will the event be published?
Event
How can I set different price levels?
Event
How quickly can I set up an event and sell tickets?
Event
How do I create free tickets?
Event
Can I view live data of my ticket sales?
Event
How can I move an event?
Event
What are ticket categories?
Event
How do I create a ticket category?
Event
How do I create an event?
Event
What is the Easy Check-In function?
Admission
Does the admission staff have access to my account?
Admission
When does the scan app sync with other devices?
Admission
Can I also work offline with the scan app?
Admission
How is the validity of the tickets checked?
Admission
Where can I find the Beyond Tickets Entry App?
Admission
Which devices can be used for entry and ticket scanning?
Admission
How can I check tickets at the entrance?
Admission
I have forgotten my password
Account
How can I change my password?
Account
What information do I need to provide as an organizer?
Account
How do I choose a different organization?
Account
How can I create a new organization?
Account
How can I invite my teammates?
Account
What is an organization?
Account
How do refunds work?
Cancellations
How can I cancel an event?
Cancellations